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FAQ

Questions, answered honestly.

No jargon, no spin. If your question isn’t here, just ask us.

General

What kind of businesses do you work with?

Established Adelaide and South Australian businesses that want more enquiries — trades, professional services, clinics, retailers and B2B operators. Industry matters less than mindset: we work best with owners who want honest reporting and a partner who treats their budget like their own.

Do you lock me into a long contract?

No. We work month to month. Marketing needs continuity to compound, so most clients stay long term — but they stay because the results justify it, not because a contract traps them.

How is your reporting different?

Plain English, every month: what we did, what moved, and the enquiries it produced. No 40-page PDF of vanity metrics designed to look busy. You’ll always know what your money bought.

Do I own my accounts and website?

Always. Your Google Ads account, Google Business Profile, analytics and website are yours. We build inside your accounts, so if we ever part ways you keep every campaign, every learning and every asset. We don’t hold anything hostage.

Are you a real Adelaide business?

Yes — based in Adelaide, run by a senior practitioner with 22+ years of building and marketing websites. Your work is done here by someone you can actually talk to, not offshored to a content mill.

Can you do SEO, Google Ads and my website together?

Yes, and that’s where the real advantage is. When the same team builds the site, runs the ads and does the SEO, everything connects — fast pages, proper tracking, landing pages that convert, and no finger-pointing between separate vendors.

SEO Adelaide

How long until I see results from SEO?

It depends where you’re starting. Technical fixes and Google Business Profile work can move local visibility within weeks. Competitive organic rankings typically take three to six months to build and compound. We’ll give you an honest read after the initial audit — not a guarantee dressed up as one.

Do you lock me into a long contract?

No. We work month to month. SEO needs continuity to compound, so most clients stay for the long run — but they stay because the results justify it, not because a contract traps them.

Can you help if my website is slow or outdated?

Yes — and it matters more than most people realise. Site speed and structure are ranking factors and they affect whether visitors convert. We’re a technical team first, so we can fix the site itself, not just write content around its problems. If a rebuild is the smarter investment, we’ll tell you honestly.

Will I actually understand the reporting?

That’s the point. You get a monthly report in plain English: what moved, what we did, and what enquiries it drove — not a wall of jargon designed to look busy.

Google Ads Management

Is the ad spend included in your fee?

No — they’re separate. You pay Google directly for the ad spend (you keep full ownership and visibility of the account), and you pay us a management fee for building, running and optimising it. That way there’s no markup hidden inside your media budget.

Do I own the Google Ads account?

Always. We build and manage it inside your own account, so if we ever part ways you keep every campaign, every conversion history and every learning. We don’t hold your account hostage.

My current ads aren’t working. Can you fix the existing account?

Usually, yes. We start with an audit. Often the structure is salvageable and the real problems are conversion tracking, negative keywords and landing-page mismatch. If a rebuild is the better path, we’ll show you why before doing it.

What’s a realistic budget to start?

Enough to gather meaningful data without burning out before it works — for most Adelaide service businesses that’s a few thousand a month in ad spend. We’ll give you an honest read on whether your market and margins make paid search worthwhile before you commit.

Website Design Adelaide

Will my website be fast?

Yes — speed is non-negotiable for us. Slow sites lose rankings and visitors, so we build for Core Web Vitals from the start rather than bolting on a caching plugin at the end. We’ll show you the before-and-after page-speed scores.

Can I edit the website myself?

Yes. We build so you can manage your own content without needing a developer for every change. For businesses that prefer to hand it off, our care plans cover updates, edits and maintenance.

Do you build on WordPress or something else?

Both — it depends on the job. For sites where editing flexibility matters most, WordPress is often the right call. Where speed and SEO are the priority, a modern framework like Astro is hard to beat. We’re platform-agnostic and recommend what fits your business, not what’s easiest for us.

Will the new site be set up for SEO and Google Ads?

Yes. Because we also run SEO and Google Ads, we build sites that are ready for both — proper structure and schema for search, and conversion tracking and landing pages ready for paid traffic. It all connects.

Social Media Ads

Which platforms should my business be advertising on?

It depends on who you sell to. For most consumer and local businesses, Meta (Facebook & Instagram) is the workhorse. For B2B and professional services, LinkedIn can be worth its higher cost. We’ll recommend the mix that fits your customers and budget — not all of them for the sake of it.

Is the ad spend included in your fee?

No — they’re separate. You pay the platforms directly for the ad spend (and keep full ownership of your accounts), and you pay us a management fee to build, run and optimise the campaigns.

Isn’t social media advertising just for big brands?

Not at all — it’s one of the most cost-effective ways for a small business to reach exactly the right local audience. The targeting that used to be reserved for big budgets is available to anyone who knows how to use it properly.

Do I need to provide the creative?

We direct and guide the creative so the ads are built to convert. We’ll work with your existing photos and brand, and advise where new creative would lift results — you’re never left to figure out the ads yourself.

Local SEO

What’s the difference between SEO and Local SEO?

Regular SEO is about ranking your website pages in the normal Google results. Local SEO is about appearing in the “map pack” — the map with three businesses that shows for local searches — driven mostly by your Google Business Profile, reviews and local signals. For a business with local customers, the map pack is often the more valuable of the two.

How important are Google reviews?

Very. Reviews are both a ranking signal for the map pack and the thing that convinces a person to choose you over the other two pins. Growing them steadily is one of the highest-leverage things a local business can do — we set up a simple flow to make it happen.

I searched and my business doesn’t show — why?

Local results depend heavily on where the searcher is. You’ll rank well close to your business and may not appear further away — that’s normal. The goal is to own the searches from the area your customers actually come from, which is exactly what we work on.

Do you also do regular SEO?

Yes — local SEO and organic SEO work best together, and we often run both. We’ll advise on the right balance for your business.

Let’s grow your business

More of the right
customers, found.

Book a free, no-obligation strategy call. We’ll look at where your enquiries should be coming from — and tell you honestly what’s worth doing.

Book a free strategy call